To ensure customers' success in the implementation and use of Scopus products.

Scopus believes that to be a vendor in the Customer Centric Information Management market, you have to practice what you preach by providing World Class customer support and services to your customers. These are integral components of the applications solutions we provide.

Accordingly the company offers a wide range of training, consulting and post-sale maintenance and support services to customers. These include a variety of training classes to familiarize customers with our Customization tools, installation and setup of the products, Scopus system administration and general knowledge of Scopus products and how they work together in the enterprise environment. We also provide a number of support options such as regular telephone technical support, extended hours support ( both manned and electronic), dedicated or resident technical support, priority escalation, software and documentation enhancement /maintenance updates and customized support offerings where appropriate to meet customer needs.

The technical support services are available by purchasing an annual maintenance agreement . For information and pricing of these services as well as customer training , please contact the Scopus Contracts Administrator .

To ensure timely and successful implementation of Scopus products, the company offers a variety of Consulting and Implementation services . The company employs its own personnel in these activities and also works with small and large Scopus certified, third party consulting organizations and systems integrators. Services include onsite project design and scoping, implementation, project management, customization services, database mapping, integration with third party tools/applications/systems, and process reengineering. Other consulting services may be available directly from one of our registered and certified Consulting Partners.

For information regarding Professional Services, please contact the Scopus Professional Services Administrator .